SHIPPING & RETURNS

Cancellation Policy

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Shipping Policy

  1. If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.

  2. If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges based on Myntra 's Returns Policy. For accounts whose return behavior violates our fair usage policy, Convenience fee will be non - refundable irrespective of order value.

 

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

Return & Exchange Policy

U.S. CROWN's returns and exchange policy gives you an option to return or exchange items purchased on U.S. CROWN for manufacturing defects or wrong size reasons within 7 days after delivery.

We only ask that you don't use the product and preserve its original condition, tags, and packaging. 

Return/Exchange will not be accepted if the product is not kept in original condition, tags are missing or packaging is missing.

Once you apply for a return or refund request you will be required to send pictures and video of the product showing manufacturing defects. We will match it with the pictures/ video of the product that we take before delivery. If we find your claim is genuine. Return will be accepted.

If you have ordered the wrong size and product is of category which is allowed for return and exchange. If our quality check team approves the returned product condition, tags and packaging; the refund amount will be credited after deducting the shipping fee. If the wrong size is delivered to you then you will get a full refund. 

If our quality check team finds that the received product is not in original condition, tags were missing or packaging was missing. Then the received product will be returned to you without refund or exchange.

You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

  • Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of U.S. CROWN credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. 

The following EXCEPTIONS and RULES apply to this Policy:

  • Swarovski, Precious Jewelry, wallpapers, neon lights, Cosmetics, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

  • Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. 

  • Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Also, these items cannot be exchanged.

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

  • Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team. Exchange fee may be applied if you want to exchange the product without any size or defect issue. U.S. CROWN has full authority to approve or decline such exchange requests.

  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

  • U.S. CROWN will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, U.S. CROWN would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

  • If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

  • If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.